Senior Lead Counselor
CAREERS
| POSITION TITLE | SENIOR LEAD COUNSELOR |
|---|---|
|
FUNCTION / DEPARTMENT |
Client Delivery |
|
LOCATION |
Singapore, Philippines, India, Hong Kong, Indonesia, Dubai, United Kingdom (Remote)
|
About Added Education
AddedEducation, a division of The Added Company, provides an array of services for students and student-athletes, in their pursuit of tertiary education opportunities. We are dedicated to up-skilling gifted students and student-athletes, providing them with resources and opportunity for leveraging their talent to access top-notch tertiary education globally.
Based in Singapore with operations across the globe, we are a team of young like-minded people united by a single mission: to support and promote sporting and academic excellence. Currently under the AddedEducation brand, our business needs are focused on US, UK and Canada university admissions services, boarding school preparatory services and pre-high school development services.
Beyond college counseling, we offer transformative developmental programs such as AddedNova — our in-house research cell that fosters intellectual curiosity and original thinking, Public Speaking — helping students master the art of confident communication, and the Book Club — designed to build critical reading and analytical skills. Together, these programs form the foundation of a comprehensive approach to education that goes far beyond applications, shaping well-rounded individuals ready for success on a global stage.
AddedEducation is looking for Senior Lead Counselors who will work with Client Delivery teams across Asia, overseeing, developing and maintaining positive client relationships. You are expected to be completely hands-on with managing relationships between counselors and clients, extensive discussions and ideations with the management team on product development and positioning of our services. As part of our Client Servicing team, you will ensure that Clients consistently receive high-quality services creating a “Happy Client” experience.
As a team we are deeply invested and committed to every client’s success. We do NOT believe in prescriptive strategies for success. Rather, we spend a lot of time deeply understanding the client’s and the families’ apprehensions and strengths in order to align expectations with successful outcomes.
Responsibilities
- Academic Counseling: Guidance to Parents/Students
- Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive.
- Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs.
- Resolving client complaints and issues in a timely manner.
Academic Counseling: Supporting the Counselors
- Work closely with AddedEducation counselors to provide support to deepen and broaden client-engagement.
- Providing guidance on strategizing client engagement for creating abiding relationships.
- Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement.
Building the Brand (industry research)
- Developing and managing relationships with potential clients, influencers and key stakeholders.
- Supporting the BD team in Evaluating new opportunities
- Regular Research to stay up to date with industry trends & information
Strategic Focus
- Providing strategic direction for the counseling business – leading Client/
- Project Delivery Teams.
- Developing and improving the product, and leading training projects as required.
- Ensure procedural compliance in counseling practices.
- Employing the appropriate software and technology to create more effective work processes.
Required Skills and Educational Qualifications:
You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal.
- A minimum of 5 years of direct client service/ account management experience
- A good Bachelor’s degree from a reputed university (international degree would be ideal)
- Exceptional communication skills – writing, interviewing and research skills.
- A High-level of empathy and EQ to understand and solve problems creatively.
- Almost a superhuman attention to detail.
- Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude.
- Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat.
What you will get from us, in return is:
- A highly collaborative environment that pushes you to think beyond your boundaries.
- A diverse workload, keeping you continually stimulated.
- An open forum for expression of ideas.
- Diverse opportunities for your entrepreneurial ideas.
Working at AddedEducation has been an amazing experience. I love working with colleagues from different countries and diverse cultural backgrounds, and it’s incredibly rewarding to help students achieve their dreams of studying abroad. The remote setup gives me true flexibility, and the team is supportive, collaborative, and genuinely passionate about the work we do.
Reza ( Indonesia )
Academic Lead CounselorWorking at AddedEducation has been a great learning experience. The team is diverse, and the work environment is supportive and collaborative. The training and opportunities here have helped me grow both professionally and personally.
Cielo ( Philippines )
Research AnalystAddedEducation has given me the opportunity to make a real impact. Nothing beats the feeling of seeing my students achieve their goals and get into the colleges of their dreams. It’s also incredibly rewarding to witness their growth—from the moment we begin working together until the day they head off to university. This meaningful journey is exactly why I love working at AddedEducation.
Nathania ( Indonesia )
Academic Lead CounselorAt AddedEducation, I’m able to play a meaningful role in students’ academic and personal growth while guiding them every step of the way. Guiding them as they discover their strengths, overcome challenges, and reach the goals they set for themselves is deeply fulfilling. Watching their development throughout this journey is what makes my experience at AddedEducation truly special.
Shradha ( Dubai )
Academic Lead CounselorWorking at AddedEducation gives me the opportunity to positively impact many high school students' journeys to college. Surrounded by like minded colleagues, I really enjoy collaborating with them to achieve the best admissions possible for our students.
