Relationship Manager
CAREERS
| POSITION TITLE | RELATIONSHIP MANAGER |
|---|---|
|
FUNCTION / DEPARTMENT |
Client Acquisition |
|
LOCATION |
Dubai, Hong Kong, India, Indonesia, Philippines, Singapore, United Kingdom (Remote)
|
About Added Education
AddedEducation, a division of The Added Company, provides an array of services for students and student-athletes, in their pursuit of tertiary education opportunities. We are dedicated to up-skilling gifted students and student-athletes, providing them with resources and opportunities for leveraging their talent to access top-notch tertiary education globally.
Based in Singapore with operations across the globe, we are a team of young like-minded people united by a single mission: to support and promote sporting and academic excellence. Currently under the AddedEducation brand, our business needs are focused on US, UK and Canada university admissions services, boarding school preparatory services and pre-high school development services.
Beyond college counseling, we offer transformative developmental programs such as AddedNova — our in-house research cell that fosters intellectual curiosity and original thinking, Public Speaking — helping students master the art of confident communication, and the Book Club — designed to build critical reading and analytical skills. Together, these programs form the foundation of a comprehensive approach to education that goes far beyond applications, shaping well-rounded individuals ready for success on a global stage.
We are looking for a highly strategic and creative storyteller who can architect, lead, and execute AddedEducation’s global content engine. This role blends strategic narrative-building, content architecture, performance-driven content creation, and cross-functional leadership. You will shape how students, parents, partners, and global markets understand who we are and what we stand for.
Role Overview
This position is responsible for engaging with prospective families, understanding their academic and personal goals, and guiding them through our service offerings to achieve a high-conversion, high-trust sales experience. This is not a transactional sales role—it’s about building relationships and earning trust in high-value, premium service engagements.
Responsibilities:
- Client Relationship Management
- Develop and manage long-term relationships with potential and existing clients, ensuring a high level of trust and engagement.
- Conduct personalized consultations to understand clients’ goals, aspirations, and challenges, aligning them with AddedEducation’s offerings.
- Collaborate with the client delivery team to manage and ensure continuous engagement with clients post-sign-up to ensure smooth operations and high client satisfaction.
- Consultative Sales & Closures
- Conduct 1:1 consultative sessions to uncover deeper motivations, timelines, and requirements
- Guide prospects through a structured decision-making process leading to sign-up, including proposal delivery, contract negotiation, and closure.
- Own the full sales pipeline—from lead identification to conversion—ensuring all actions are tracked in the CRM and no leads are dropped.
- Needs Analysis & Evaluation Planning
- Gather detailed information about clients’ academic, personal, and extracurricular profiles to build a holistic understanding of their needs.
- Collaborate with internal teams to co-create customized Evaluation Reports and Engagement Plans that reflect each client’s unique journey.
- Stakeholder & Influencer Engagement
- Build and nurture strong relationships with key influencers, educators, and stakeholders in the assigned region.
- Develop partnerships with schools, academies, academic/sports centers, and other relevant institutions to create a steady pipeline of prospects.
- Internal Collaboration
- Partner closely with Enrolment Advisors, counselors, and delivery teams to ensure seamless client experience from prospecting to onboarding.
- Ensure a smooth handover of signed-up clients to the Delivery team while continuing to support overall client success and engagement.
- Business Development & Referrals
- Actively identify new business opportunities through direct outreach and by nurturing existing client relationships.
- Leverage satisfied clients to generate referrals and build brand loyalty within target networks and communities.
- Marketing & Brand Engagement
- Support the marketing team in planning and executing region-specific campaigns, social media outreach, webinars, and workshops.
- Represent AddedEducation at external events and forums, enhancing brand visibility and thought leadership.
- Operational Excellence
- Ensure all data, conversations, and activities are accurately recorded and updated in the central Customer Data Management System (CRM).
- Adhere to organizational processes, policies, and compliance requirements, maintaining operational discipline and professional integrity.
Required Skills and Educational Qualifications:
You should have the passion and the motivation to work in the education industry. The successful candidate will need to have excellent communication skills, both written and verbal.
- A good Bachelor’s Degree from a reputed university in USA/ UK
- Result oriented deep critical thinking skills
- Exceptional communication skills – writing, interviewing and research skills
- Proficient in G-Suite and Microsoft Office
- Almost a superhuman attention to detail
- Ability to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting a positive attitude
What Success Looks Like?
- Maintain a 70%+ consultation-to-close ratio on warm leads
- Build and manage a pipeline of active leads at all times
- Maintain a client NPS (Net Promoter Score) of 8.5+
What you will get from us, in return is:
- A highly collaborative environment that pushes you to think beyond your boundaries
- A diverse workload, keeping you continually stimulated
- An open forum for expression of ideas
- Diverse opportunities for entrepreneurial ideas
Working at AddedEducation has been an amazing experience. I love working with colleagues from different countries and diverse cultural backgrounds, and it’s incredibly rewarding to help students achieve their dreams of studying abroad. The remote setup gives me true flexibility, and the team is supportive, collaborative, and genuinely passionate about the work we do.
Reza ( Indonesia )
Academic Lead CounselorWorking at AddedEducation has been a great learning experience. The team is diverse, and the work environment is supportive and collaborative. The training and opportunities here have helped me grow both professionally and personally.
Cielo ( Philippines )
Research AnalystAddedEducation has given me the opportunity to make a real impact. Nothing beats the feeling of seeing my students achieve their goals and get into the colleges of their dreams. It’s also incredibly rewarding to witness their growth—from the moment we begin working together until the day they head off to university. This meaningful journey is exactly why I love working at AddedEducation.
Nathania ( Indonesia )
Academic Lead CounselorAt AddedEducation, I’m able to play a meaningful role in students’ academic and personal growth while guiding them every step of the way. Guiding them as they discover their strengths, overcome challenges, and reach the goals they set for themselves is deeply fulfilling. Watching their development throughout this journey is what makes my experience at AddedEducation truly special.
Shradha ( Dubai )
Academic Lead CounselorWorking at AddedEducation gives me the opportunity to positively impact many high school students' journeys to college. Surrounded by like minded colleagues, I really enjoy collaborating with them to achieve the best admissions possible for our students.
